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FAQs2020-06-24T18:27:49+10:00
I am having trouble logging into the membership portal.2020-06-20T16:10:07+10:00
If you have forgotten your password, you can reset it by following the Forgot Password prompts from the login screen. If you have any other issues logging into the portal please email the team members@handsgroup.org.au
How can I make sure I don’t miss out on all of the events?2020-06-20T16:12:00+10:00

You can view the calendar here and add them to your own calendar using the calendar prompts. Also make sure you keep your email address up to date so that you receive the notifications from Future of Leadership regarding all events and Member Benefits.

What if I can’t attend (or miss) one of the events?2020-06-20T16:13:11+10:00

Don’t worry, we record all of our events and will provide access to the recording in the leaders hub 48-72 hours following the event.

What is the difference between a Corporate and Individual membership?2020-06-20T16:16:59+10:00

Individual memberships are designed for a single person whereas a Corporate membership allows multiple people in your organisation to benefit. There are also additional sign on bonuses for businesses who sign on for a corporate membership.

Can I nominate one person to manage the membership for my organisation?2020-06-20T16:18:18+10:00

Yes. An organisation administrator is appointed to manage the membership and it is their responsibility to nominate the individuals listed under their membership.

What happens if my organisation administrator leaves?2020-06-20T16:19:42+10:00
In the event that your organisation administrator leaves the organisation, please contact us immediately to request a change. Email members@handsgroup.org.au to make the change.
How often can the administrator of a Corporate membership change the individuals listed?2020-06-20T16:20:54+10:00

The administrator may change their nominated members at any time during the Membership tenure. A $49 administration fee will be charged for every individual that is replaced.

I am an administrator of a Corporate membership, how do I know who the individuals are listed on our membership?2020-07-02T10:48:36+10:00

Log into your account (Members Only > Account) and click on the name of the organisation.  The individuals will be listed under the contacts section on that page.

What happens if I choose to terminate my membership before the minimum 12 month period is up?2020-06-20T16:23:03+10:00

If you have paid an annual membership fee, you will not receive a refund for any part of the membership. If you are on a monthly payment plan, then the balance of any Membership Fees owing at the date of termination will become immediately payable.

I need help with my membership. Who do I contact?2020-06-20T16:23:56+10:00

For all queries please contact members@handsgroup.org.au and your query will be directed to the right person.